How can I place an order?
You can easily place an order by adding your desired product to the cart and proceeding to checkout. Enter your complete delivery details, confirm your order, and our team will process it.

Do you offer cash on delivery (COD)?
Yes! We provide Cash on Delivery for all orders, so you can shop with complete confidence.

How long does delivery take?
Delivery usually takes 2–4 working days depending on your city. Major cities like Karachi, Lahore, and Islamabad may get faster delivery.

Do you offer free shipping?
Yes, We provide Free shipping on all orders across Pakistan. Your parcel will be delivered safely to your doorstep with no extra delivery cost.

How can I track my order?
We will email or message you the tracking details, once your package has been shipped.

Can I return or exchange a product?
We only accept returns for products that are completely non-functional or incorrect items received.

What if I receive a wrong product?
If you receive the wrong product, please report it within 48 hours with clear photos or video proof. We’ll arrange a return and send the correct item at no extra cost.

What if my product is not working?
If a product does not power on right out of the box, you must share a clear unboxing video within 24 hours. Once verified, we’ll arrange a replacement.

Can I cancel my order?
You can cancel before dispatch by contacting our team. Once shipped, cancellation is no longer possible.

How can I contact customer service?
Our team is available 24/7 to assist you with any queries. You can reach us anytime:

WhatsApp: +92 314 3418035
Email: info@zoralights.com