At Zora Lights, we want every order to brighten your home with confidence. If you are not satisfied with your purchase, our simple policy is here to help.

Returns

• If your product is damaged, defective, or incorrect at the time of delivery, please contact us within 7 days of receiving it.

• Example: If delivered on 1st December, returns will be accepted until 8th December.

• Change of mind or “no longer needed” returns will not be accepted.

Return Conditions

• Product must be in original condition: unused, with packaging, tags, seals, manuals, and warranty cards (if applicable).

• All items undergo a quality check before approval.

• Products returned in inadequate condition will be sent back.

Exchanges

• If you received the wrong product, size, or model, or if your product is defective, you can request an exchange within 7 days of delivery.

• Exchanges are subject to stock availability.

• If the requested product is unavailable, you may choose a refund instead.

Order Cancellations

• Orders can be cancelled before dispatch by contacting our support team.

• If the parcel has already shipped, you may refuse to accept it upon delivery.

How to Request a Return or Exchange

Contact us at:

• WhatsApp: +92 314 3418035

• Email: info@zoralights.com

Our team will guide you step by step.

Refund Timelines

• Store Credit: 1–2 business days after quality check

• Bank Transfer: 7–12 business days after quality check

• Credit/Debit Card Reversal: 1–3 business days after quality check

If My Request Is Not Approved

If your return or exchange request is not approved, we’ll inform you of the reason and send the product back without any extra shipping charges.